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please note that all sales are final. if you are not satisfied with an order I am happy to work with you to come to a solution.
MARVES offers free return shipping for items being exchanged within the US, you will just need to cover for the shipping back to me. because each piece is handmade and many are one of a kind, I do not accept returns or exchanges of worn items out of their original packaging.
MARVES cannot be held responsible for any lost or damaged items in transit.
Digital items aren't eligible for returns or exchanges
i recommend washing by hand. place in tepid water with soap, let soak, and air dry flat on a towel.
most items are pre-made pieces. customs options include swimwear and certain hats. this will be noted in the description of the product with instructions on how to purchase. use the contact section above if you have specific questions. please allow up to 2-4 weeks or more for custom orders. note, all custom orders are non-refundable.
pre-order products are open for a period of time (usually around 2-3 weeks), after that time window ends orders will be handmade and processed. allow up to 3 weeks after the pre-made period ends for orders to ship. I try my best to send out hats on a rolling basis prior to the end of the pre-order period. more details regarding timing will be noted in the description of that item. email with any questions or concerns.
ready-made pieces usually take anywhere from 1-2 weeks to ship. custom orders may take anywhere from 2-4 weeks or longer depending. use the contact section above if you have specific questions.
free shipping on items over $60. note, I cannot control shipping time once an item is sent out. i usually ship via USPS which will be noted at check out.
Estimated delivery dates: See item descriptions for estimated arrival times.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
note, this site is intended for sale of product from MARVES | new york directly to consumers. purchase for resale is strictly prohibited. if MARVES | new york believes you are involved in purchases for resale it reserves the right to take any action against you, including without limitation, restrict sales, to you, cancel your orders, and/or suspend or close your account.
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