EMAIL | hello@MARVESnewyork.com

FAQ

RETURN POLICY

please note that all sales are final. if you are not satisfied with an order MARVES is happy to work with you to come to a solution.  Any returns will be subject to a 15% restocking fee and must be mailed back within 10 days of receiving the item. 

MARVES offers free shipping on all US items over $65, however MARVES cannot cover shipping on returns and cannot be held responsible for any lost or damaged items in transit. because each piece is handmade and many are one of a kind, MARVES does not accept returns or exchanges of worn items out of their original packaging.
Digital items and custom orders are not eligible for returns or exchanges.
Any cancelations on a Made To Order item will not be granted after 24 hours of purchase. A 5% or $4 (whichever is higher of the total cost) restocking fee will be charged to cover credit card and hosting costs. 

SHIPPING

free shipping on all US orders over $65. unfortunately, MARVES cannot control shipping once an item is sent out. items are usually shipped via USPS, which will be noted at check out. 
estimated delivery dates are noted at checkout.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. MARVES is not responsible for delays due to customs.

MADE TO ORDER

made to order products are taken on an on rolling basis. Allow up 2-4 weeks for dispatch (depending on the product category). contact me with specific questions on timing.
*Note, any cancelations on a Made To Order item will not be granted after 24 hours of purchase. A 5% or $4 (whichever is higher of the total cost) restocking fee will be charged to cover credit card and hosting costs. 

WASHING + CARE

i recommend washing by hand. place in tepid water with soap, let soak, and air dry flat on a towel. 

POLICIES

this site is intended for sale of product from MARVES | new york directly to consumers. purchase for resale is strictly prohibited. if MARVES | new york believes you are involved in purchases for resale it reserves the right to take any action against you, including without limitation, restrict sales, to you, cancel your orders, and/or suspend or close your account.